Payment help

Last updated 25 October 2026

Wallet recharges are processed by Razorpay. Almost every payment is credited within a few seconds. If yours wasn't, this page explains what happened and what to do.

1. Check your wallet first

• Open your wallet and reload the page. A credited payment appears in the history as “Razorpay pay_…”.
• Find the payment ID (it starts with pay_) in the receipt email or SMS from Razorpay. You'll need it if you write to us.

2. Money was taken, but the balance didn't go up

This usually happens when the browser closed, the network dropped or the app was switched during payment. Razorpay still tells us about the payment directly, and the credit is added automatically, normally within 30 minutes.

If it still isn't there after 30 minutes, write to us with the payment ID. We'll add the credit, or refund the payment if you prefer.

3. The payment failed, but money was debited

A failed or incomplete payment is not credited and is refunded automatically. Your bank or Razorpay returns the money to the same account, card or UPI ID, normally within 5–7 business days. You don't need to do anything. If it hasn't come back after 7 business days, write to us with the payment ID.

4. I was charged twice

Each successful payment is credited to your wallet separately, so nothing is lost. If you didn't mean to pay twice, write to us with both payment IDs and we'll refund the extra one. See the Refund and Cancellation Policy.

5. An answer wasn't delivered

If the AI astrologer can't answer a question, the ₹10 for it is returned to your wallet automatically, shown as “Refund: answer not delivered” in the history.

Contact payment support

Email aditya@navastro.in and include:

• the email address of your NavAstro account;
• the Razorpay payment ID (pay_…);
• the amount, and the date and time of the payment;
• a screenshot of the bank or UPI debit, if you have one.

We usually reply within 2 business days. Never share your card number, CVV, UPI PIN or OTP: we will never ask for them.