Refund and Cancellation Policy

Last updated 23 October 2026

How payment works

NavAstro uses a prepaid wallet. You recharge it with a fixed pack through Razorpay, and ₹10 is deducted for each question you ask.

Failed answers

If an answer fails or you leave before it arrives, the ₹10 for that question is refunded to your wallet automatically. You can see every charge and refund in your wallet history.

Unused balance

You can ask for a refund of the unused part of a paid recharge within 30 days of that recharge. Write to aditya@navastro.in from your account email. Approved refunds go back to the original payment method within 5–7 business days of approval.

Credit already used for answered questions, and free promotional credit, cannot be refunded.

Failed or duplicate payments

If money was debited but your wallet was not credited, or you were charged twice, write to us with the payment reference. Such amounts are credited to your wallet or refunded to your payment method within 5–7 business days.

Cancellation

There are no subscriptions to cancel. You can stop using the service at any time and request a refund of eligible unused balance as above.

Contact

NavAstro · aditya@navastro.in